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Our customers think we are Excellent


About Us

We have built a model of how the domestic heating industry should work to save consumers £1,000s. 

Read how we are 'building back better' for you and the environment.

  • We've set a higher standard
  • We've found the Top 1% of installers
  • We've recruited an Expert Panel
  • We're campaigning for change

Heating Heroes

We are heating experts, but we are consumers too. We overcome the industry failings to deliver outstanding heating systems for everyone.

Heating heroes - Jo and Caroline

Healthy Heating Standard

We have developed our own higher efficiency and installation standard to deliver correctly fitted boilers and controls for our customers.

Female Plumber

Customer Charter

We work with our Elite Installers to deliver a high quality, end to end service. Read our joint commitments to you under Hero Support.

Older couple high five

Our Expert Panel

We work with leading figures in the industry to raise standards in domestic heating and work in the best interests of consumers.

Expert panel

Close The Gap Campaign

We are campaigning for the small, affordable changes that can reduce our gas consumption and get us on target for Net Zero 2050. 

Pollution close the gap

Elite Installer Network

Find out more about our work to build an elite network of highly motivated and technically up-to-date installers working for you.

man repairing condensing boiler

Jo Alsop, Heating Hero

 Jo uses her insider knowledge to usher in a new age of efficient heating and long lasting boilers.

Jo Alsop - Heating Hero

Caroline Williams, Heating Hero

Caroline brings her high customer service standards and strong ethics to help reform domestic heating for consumers.

Caroline Williams - Heating Hero


Visit our FAQs page for answers to our most common questions on Hero Support, the Healthy Heating Standard and our Elite Installers.

woman working from home

Elite Installer Charter

Our Elite Installers commit to high levels of customer service and technical standards to be in the Top 1%.

Trades persons outside van
Jo & Caroline - Heating Heroes

Get Hero Support

Right boiler, right design and right installer. We do it all for you.