About Us
We have built a model of how the domestic heating industry should work to save consumers £1,000s.
Read how we are 'building back better' for you and the environment.
- We've set a higher standard
- We've found the Top 1% of installers
- We've recruited an Expert Panel
- We're campaigning for change
Heating Heroes
We are heating experts, but we are consumers too. We overcome the industry failings to deliver outstanding heating systems for everyone.
Healthy Heating Standard
We have developed our own higher efficiency and installation standard to deliver correctly fitted boilers and controls for our customers.
Customer Charter
We work with our Elite Installers to deliver a high quality, end to end service. Read our joint commitments to you under Hero Support.
Our Expert Panel
We work with leading figures in the industry to raise standards in domestic heating and work in the best interests of consumers.
Close The Gap Campaign
We are campaigning for the small, affordable changes that can reduce our gas consumption and get us on target for Net Zero 2050.
Elite Installer Network
Find out more about our work to build an elite network of highly motivated and technically up-to-date installers working for you.
Jo Alsop, Heating Hero
Jo uses her insider knowledge to usher in a new age of efficient heating and long lasting boilers.
Caroline Williams, Heating Hero
Caroline brings her high customer service standards and strong ethics to help reform domestic heating for consumers.
FAQs
Visit our FAQs page for answers to our most common questions on Hero Support, the Healthy Heating Standard and our Elite Installers.
Elite Installer Charter
Our Elite Installers commit to high levels of customer service and technical standards to be in the Top 1%.
