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How We Work

Get unbiased help managing your own installation, or

Let us do it for you with our pioneering Hero Support service.


  • We save you time
  • We save you money
  • We help you make a good choice
  • We give impartial expert advice


Visit our Help Centre

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Get help with our FREE and impartial guides and web tools:

  • Read for yourself our unbiased advice on every aspect of your installation
  • Skip back and forward easily between 12 core guides to getting a new boiler
  • Get an estimate of installation cost with our quote calculator – free to use and no personal details required to see the results


Get started


Get Hero Support

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Whether you need help with your new boiler or you are arranging a new boiler for a loved one, let us do the research and take care of everything, from start to finish

  • We’ll discuss your home and heating system requirements with you
  • We’ll specify the right boiler, compatible products and correct system set up in line with our Healthy Heating Standard
  • We’ll put you in touch with a Top 1% Elite Installer on our network
  • We’ll review their quote to make sure it meets with our efficiency standards
  • We’ll pass the quote back to you for approval
  • We’ll check any changes during the works still meet our Healthy Heating Standard
  • We’ll check that your installation is signed off with Gas Safe and your warranty is registered with the boiler manufacturer

Our one-off fee: £120

Learn More