Making sure you make the right choice
We'll advise you impartially and expertly on your home heating.
- New boilers
- Improving existing boiler efficiency
- Help going greener
- Access to our technically-assessed Elite Installers
- No bias and no sponsorship
- Independent expert advice
- We get it right for you
- For an A-rated heating system
GET IT RIGHT FIRST TIME WITH OUR 1-2-1 SERVICES
Our Hero Support services offer a new approach to how you make decisions about your heating system. We will not tell you to change your boiler unless you have to. We will help you to make operate more efficiently. With no vested interest in selling you anything, we provide options that suit you and your home.
Plan 1
Existing boiler audit
Improve existing boiler efficiency:
- Desk top whole house heat loss survey
- Report on life expectancy for your boiler
- Parts availability check
- Specify efficiency improvements
- Heating control advice
- One phone consultation
- Introduction to Elite Installer
£120
For very large homes use Plan 4 or 5
Plan 2
New boiler plan
For an efficient new boiler:
- For gas, oil or electric boiler
- Desk top whole house heat loss survey
- Size your boiler
- Specify boiler, heating controls and system set up
- One phone consultation
- Introduction to Elite Installer
£120
For very large homes use Plan 4 or 5
Plan 3
Green heating plan
We guide you on going greener:
- For existing heating systems
- Desk top whole house heat loss survey
- Specification for a heat pump or hybrid system or greener gas/oil/electric system
- Guidance on installation costs and running costs
- Guidance on grants and government funding
- One phone consultation
- Introduction to Elite Installer
£210
For very large homes use Plan 4 or 5
Plan 4
Small projects
Mistakes are expensive. Spend a little and get it right first time.
- Small extension/renovation or larger home
- Desk top heat loss survey of your building/plans
- Review up to two technologies, for example gas boiler v heat pump or heat pump and solar PV
- Help with hot water sizing
- Guidance on government funding
- Up to two phone calls
- Introduction to Elite Installer
£300
Plan 5
Big projects
We build our service to meet your requirements:
- New build, big renovation or sizable off-grid home with extension/renovation
- Desk top heat loss survey of your building/plans
- Multiple heating and renewable technologies incl heat pumps, solar PV, batteries, gas and oil boilers
- Help with hot water sizing
- Guidance on government funding
- Up to two phone consultations
- Introduction to Elite Installer
From £360
Advanced support
Extra help if needed
Some customers need extra help. Our Advanced support can assist you with things like:
- Comparing quotes
- Booking and following up with installers
- Referral to a second installer
- Technical queries
- Final paperwork checks
- Extra phone consultation
£60
Our dedicated team are here to help... DAWN, FIONA, JO AND CAROLINE
Spend a little to save a lot
Mistakes are expensive and for the long term
We are the champions of getting it right first time for long term savings and value. Find out why we do what we do, for you.
Customer charter
Our promises to you under Hero Support
Find out more about how we work with our Elite Installers to deliver you a top-class service.