Skip to main content

Tired of poor & conflicting advice?

Trust us to get it right for you. We'll advise you impartially and expertly.

  • New boilers
  • Efficiency audits
  • Problems no-one else can fix
  • Help going greener
  • Access to technically assessed Elite Installers
  • No bias and no sponsorship
  • Independent expert advice
  • We get it right for you
  • For an A-rated heating system

GET IT RIGHT FIRST TIME WITH OUR 1-2-1 SERVICES

Whatever your heating requirements we can help. We listen, we problem solve and we provide you with a highly efficient specification that meets your needs. From simple combi swaps to large off-grid heating systems, from underfloor heating to hot water set ups. Below are our common services, but they can be tailored to your requirements. Give our specification to your installer or use one of our technically assessed, top of their game, Elite Installers. We can help you every step of the way and even review other quotes you have received.

HERO SUPPORT

Efficiency audit

Man servicing boiler

Boiler & efficiency audit £120

Can you make your existing boiler more efficient?

  • For gas, oil and electric boilers
  • We undertake a desk top whole house heat loss survey and pass you the report
  • We review and report on life expectancy of your existing boiler
  • We carry out parts availability check
  • We specify efficiency improvements
  • We introduce you to one of our Elite Installers

Extra toppings

  • £30 Underfloor heating help
  • £60 New boiler specification in addition to boiler audit
  • £60 Problem solver - for tricky problems no-one else can fix

Contact us

Hero Support

New boiler

Older couple with laptop

New boiler specification £120

For a heating system that actually reaches its promised efficiencies

  • For gas, oil and electric boilers
  • We undertake a desk top whole house heat loss survey and pass you the report
  • We accurately size your boiler and provide a specification
  • We specify the correct heating control and system efficiency improvements
  • We introduce you to one of our Elite Installers

Extra toppings

  • £30 Pros & cons of combi v system boiler
  • £60 Efficiency audit on existing boiler and specification
  • £60 Specification and pros and cons of alternative fossil fuel heating system
  • £60 Problem solver - for tricky problems no-one else can fix
  • £120 Heat pump feasibility and specification

Contact us

HERO SUPPORT PLUS

Big plans

Women in kitchen sketch

Heating specification £180

Mistakes are extensive and for the long term, get it right first time with a little upfront

  • For when you're renovating and/or extending
  • For gas, oil or electric boilers
  • We undertake a desk top heat loss survey on your plans and pass you the report
  • We accurately size your boiler and provide a specification
  • We specify the correct heating control and system efficiency improvements
  • We help with hot water sizing and specification
  • We compare a combi v system boiler
  • We introduce you to one of our Elite Installers

Extra toppings

  • £60 problem solver - for tricky problems no-one else can fix
  • £60 efficiency audit for existing boiler and specification
  • £90 to review another heating technology, e.g. heat pump
  • £120 per additional building if required

Contact us

HERO SUPPORT PLUS

Heat pumps

Property plan

Can I have a heat pump? £180

Heat pumps have been reported as the main replacement for gas boilers. We guide you on suitability and sizing.

  • We undertake a desk top whole house heat loss survey and pass you the report
  • We provide a specification for a heat pump and/or hybrid system
  • We provide guidance on installation costs and running costs
  • We provide guidance on grants and government funding
  • We introduce you to one of our Elite Installers

Extra toppings

  • £60 Problem solver - for tricky problems no-one else can fix
  • £60 Efficiency audit for existing boiler and specification
  • £60 To specify a gas, oil or electric system alternative
  • £30 Pros and cons of combi v system boiler
  • £90 To specify a gas, oil or electric system alternative for renovation/extension plans
  • £120 Per additional building if required

Contact us

HERO SUPPORT PROJECT

Bigger projects

Expert panel

Large projects £300

Oversizing and over complicating on bigger projects is expensive and easily avoided with a little work upfront. Spend a little to save a lot when you get it right first time.

  • For large homes, self-builds, light commercial and multiple heating options
  • We carry out a desk top heat loss survey of your building or building plans
  • Following a consultation, we specify two of your heating options
  • We guide you on the pros and cons of each including installation and running costs
  • We help with hot water sizing and specification
  • We give guidance on grants and government funding
  • We introduce you to one of our Elite Installers

Extra toppings

  • £60 Problem solver - for tricky problems no-one else can fix
  • £90 to review an additional heating technology
  • £120 per additional building if required
  • £300 for room by room heat loss survey and radiator/UFH sizing

Contact us

Spend a little to save a lot

Mistakes are expensive and for the long term

We are the champions of getting it right first time for long term savings and value. Find out why we do what we do, for you.

Customer charter

Our promises to you under Hero Support

Find out more about how we work with our Elite Installers to deliver you a top-class service.