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Making sure you make the right choice

We'll advise you impartially and expertly on your home heating.

  • New boilers
  • Improving existing boiler efficiency
  • Help going greener
  • Access to our technically-assessed Elite Installers
  • No bias and no sponsorship
  • Independent expert advice
  • We get it right for you
  • For an A-rated heating system

GET IT RIGHT FIRST TIME WITH OUR 1-2-1 SERVICES

Our Hero Support services offer a new approach to how you choose (or repair) your heating system. We don’t just take away the hassle, we also provide independent technical knowledge to enable you to assess the widest range of options available to you. 

Plan 1

Existing boiler audit

Man servicing boiler

Improve existing boiler efficiency:

  • Desk top whole house heat loss survey
  • Report on life expectancy 
  • Parts availability check
  • Specify efficiency improvements
  • Heating control advice
  • One phone consultation
  • Introduction to Elite Installer

£120

Contact us

For very large homes use Plan 4 or 5

Plan 2

New boiler plan

Older couple with laptop

For an efficient new boiler:

  • For gas, oil or electric boiler
  • Desk top whole house heat loss survey
  • Size your boiler
  • Specify boiler, heating controls and system set up
  • One phone consultation
  • Introduction to Elite Installer

£120

Contact us

For very large homes use Plan 4 or 5

Plan 3

Green heating plan

Women in kitchen sketch

We guide you on going greener:

  • For existing heating systems
  • Desk top whole house heat loss survey
  • Specification for a heat pump or hybrid system or greener gas system
  • Guidance on installation costs and running costs
  • Guidance on grants and government funding
  • One phone consultation
  • Introduction to Elite Installer

£210

Contact us

For very large homes use Plan 4 or 5

Plan 4

Small projects

Property plan

Mistakes are expensive. Spend a little and get it right first time.

  • Small extension/renovation or larger home
  • Desk top heat loss survey of your building/plans
  • Review up to two technologies, for example gas boiler v heat pump or heat pump and solar PV
  • Help with hot water sizing
  • Guidance on government funding
  • Up to two phone calls
  • Introduction to Elite Installer

£300

Contact us

Plan 5

Big projects

Expert panel

We build our service to meet your requirements:

  • New build, big renovation or sizable off-grid home with extension/renovation
  • Desk top heat loss survey of your building/plans
  • Multiple heating and renewable technologies incl heat pumps, solar PV, batteries, gas and oil boilers
  • Help with hot water sizing
  • Guidance on government funding
  • Up to two phone consultations
  • Introduction to Elite Installer

From £360

Contact us

Advanced support

Extra help if needed

children laying on the floor

Some customers need extra help. Our Advanced support can assist you with things like:

  • Comparing quotes
  • Booking and following up with installers
  • Referral to a second installer
  • Technical queries
  • Final paperwork checks 
  • Extra phone consultation

£60

Contact us

Spend a little to save a lot

Mistakes are expensive and for the long term

We are the champions of getting it right first time for long term savings and value. Find out why we do what we do, for you.

Customer charter

Our promises to you under Hero Support

Find out more about how we work with our Elite Installers to deliver you a top-class service.