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Making sure you make the right choice

We'll advise you impartially and expertly on your home heating.

  • New boilers
  • Problems no-one else can fix
  • Help going greener
  • Access to our technically-assessed Elite Installers
  • No bias and no sponsorship
  • Independent expert advice
  • We get it right for you
  • For an A-rated heating system

GET IT RIGHT FIRST TIME WITH OUR 1-2-1 SERVICES

Our Hero Support services offer a new approach to how you choose (or repair) your heating system. We don’t just take away the hassle, we also provide independent technical knowledge to enable you to assess the widest range of options available to you. 

Plan 1

Old v new

Man servicing boiler

Keep or replace? We guide you impartially.

  • Desk top whole house heat loss survey
  • Report on life expectancy 
  • Parts availability check
  • Specify efficiency improvements
  • One phone consultation on results
  • Introduction to Elite Installer

£120

Contact us

Plan 2

New boiler plan

Older couple with laptop

For an optimal heating system that actually reaches its promised efficiencies.

  • For gas, oil and electric boilers
  • Desk top whole house heat loss survey
  • Size your boiler
  • Specify boiler, controls and system set up
  • One phone consultation on results
  • Introduction to Elite Installer

£120

Contact us

Plan 3

Home improvements

Women in kitchen sketch

Upgrade your heating system in sync with your home improvements.

  • Renovating and/or extending
  • Desk top heat loss survey on your plans
  • Size your boiler and provide a specification
  • Help with hot water
  • One phone consultation on results
  • Introduction to Elite Installer

£180

Contact us

Plan 4

Heat pump

Property plan

Is a heat pump a good choice for you? We guide you on suitability and sizing.

  • Desk top whole house heat loss survey
  • Specification for a heat pump or hybrid system
  • Guidance on installation costs and running costs
  • Guidance on grants and government funding
  • One phone consultation on results
  • Introduction to Elite Installer

£180

Contact us

Plan 5

Large home projects

Expert panel

Mistakes are expensive. Spend a little and get it right first time.

  • For large homes, self-builds, light commercial 
  • Desk top heat loss survey of your building/plans
  • Specify two heating options
  • Help with hot water sizing
  • Guidance on government funding
  • Two phone consultations on results and follow up
  • Introduction to Elite Installer

£300

Contact us

Advanced support

Extra help if needed

children laying on the floor

Some customers need extra help. Our Advanced support can assist you with things like:

  • Comparing quotes
  • Booking and following up with installers
  • Referral to a second installer
  • Technical queries
  • Final paperwork checks 
  • Extra phone consultation

£60

Contact us

Spend a little to save a lot

Mistakes are expensive and for the long term

We are the champions of getting it right first time for long term savings and value. Find out why we do what we do, for you.

Customer charter

Our promises to you under Hero Support

Find out more about how we work with our Elite Installers to deliver you a top-class service.