Safe boiler installations during Coronavirus

QUICK GUIDE OVERVIEW

Heating and hot water supplies remain a vital service, particularly for vulnerable groups. We want to help keep boiler replacements and boiler repairs possible and safe.

Our 4 step guide to safe home visits

1) BEFORE THE HOME VISIT

If possible to carry out the initial inspection via video survey - Facetime, Skype, Whatspp and Facebook all offer this facility - and arrange a time when a family member or friend can attend

2) GUIDANCE FOR INSTALLERS IN THE HOME

• Be trained in hand hygiene
• Wash hands on arrival and departure
• Use personal protective equipment (PPE) - e.g. disposable overalls, shoe covers, gloves and masks – when attending the property
• Remove all PPE after attending the property and dispose of
• Wash all surfaces after use
• Keep all tools on the floor
• Wipe all door handles on the way out
• Limit the visit to the areas needed and not use the facilities on short visits
• Communicate with customers via a phone call whilst in the home/working on the appliance

3) GUIDANCE FOR CUSTOMERS IN THE HOME

• Stay in another room whilst the engineer is present
• Ask attending friend or family member to let the engineer in whilst maintaining social distancing measures

4) AFTER THE VISIT

• Provide a full report via phone, video call or email depending on preference.
• Arrange for further visits if necessary with family member or friend in attendance.