Terms & Conditions

“The Heating Portal” ta The Heating Hub is registered as a company in England and Wales no. 10855784

Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:




means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;


means the transference of your details, with your permission, to your local Network Member

“The Heating Hub”

The Heating Portal Limited t/a The Heating Hub collectively referred to as ”The Heating Hub”, “we”, “us” or “our” in our Terms and Conditions

“Member Network”

Means collectively the Network Members listed on our Website

“Network Member”

means any heating company or sole trader listed on our Website


means collectively any online facilities, tools, services or information that The Heating Hub makes available through the Website either now or in the future;


means any online communications infrastructure that The Heating Hub makes available through the Website either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users”

means any third party that accesses the Website and is not employed by The Heating Hub and acting in the course of their employment; and


means the website that you are currently using (https://www.theheatinghub.co.uk) and any sub-domains of this site (e.g. subdomain.https://www.theheatinghub.co.uk/about) unless expressly excluded by their own terms and conditions.

1. Acceptance of Terms

1.1 Your access to and use of the Website and the Services outlined are subject exclusively to these Terms and Conditions.
1.2 You agree not to use the Website and/or Services for any purpose that is unlawful or prohibited by these Terms and Conditions.
1.3 By using the Website and/or Services you are fully accepting the Terms and Conditions.
1.4 The Heating Hub reserves the right to update or amend these Terms and Conditions at any time and your continued use of the Website and/or Services following any changes shall be deemed to be your acceptance of such change.
1.5 The Heating Hub will update the Website regularly and will change the content at any time.
1.6 If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately

2. The Services

2.1 The Heating Hub offers a Referral service for Users to our Member Network
2.2 We annually take steps to verify the credentials and company status of our Network Members by checking, for example, in date accreditations with competent persons’ schemes, customer review sites and accredited installer schemes.
2.3 We cannot guarantee the status of our Network Members at the time of use and users must therefore always rely on their own checks before appointing any network member
2.4 We cannot be held liable or accountable for any works undertaken by any of our Network Members but we will always consider feedback when reviewing the suitability of that Network Member to our site.                                                   

3. The Heating Hub aims to:

3.1  Promote quality local services and best practice among its Network Members who are independent local companies interested in growing their business
3.2 Provide free, impartial information to our Users on all aspects of their heating systems

4.  Other Applicable Terms

4.1  These Terms and Conditions refer to the following additional terms, which also apply to your use of the Website:

  • The Heating Hub’s privacy notice which sets out the terms on which we process any personal data we collect from you or that you provide to The Heating Hub
  • If you are a Network Member, The Heating Hub’s “What we expect from you” will apply to the way in which you conduct your business.

5. Access to the Website

5.1 The Heating Hub does not guarantee that the Website or any content contained on the Website will always be available or be uninterrupted.
5.2 The Heating Hub will not be liable to you for any reason if the Website is unavailable at any time or for any period.
5.3 The Service is provided “as is” and on an “as available” basis.  We give no warranty that the Service will be free of defects and / or faults.  To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
​5.4 The Heating Hub accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

6. Payment

  • For Network Members, payment shall be made on signing of the Agreement. Failure to meet any instalment shall mean the full balance is payable immediately
  • The Heating Portal reserves the right to cancel any Agreement where the member does not abide by “What we expect from you”.

7. Intellectual Property Rights

7.1 The Website and its content (including without limitation the Website design, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code text, source codes graphics and all software) are the property of The Heating Hub and protected by copyright, trademarks, and other intellectual property rights and laws.
7.2 None of the content contained on the Website may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of The Heating Hub.
7.3 By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

8. Third Party Intellectual Property

8.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
8.2 You may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

9. Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site https://www.theheatinghub.co.uk without prior permission.  Deep linking (i.e. links to specific pages within the site) requires the express permission of The Heating Hub.  To find out more please contact us by email at info@theheatinghub.co.uk

10. No reliance on information

10.1  The content contained on the Website is provided for general information only. It is not intended to amount to advice on which you should rely     

11. Prohibited use

  1. 1  You agree to use the Website for lawful purposes only and not:

  • In any way that breaches any applicable local, national or international law or regulation;
  • In a way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • For the purposes of harming or attempting to harm any person, business or entity in anyway;

12. Viruses

12.1 The Heating Hub cannot guarantee that the Website will be secure or free from bugs or viruses.
12.2 The Heating Hub will not be liable for any loss or damage caused by a virus, or any other technologically harmful material that may infect your computer equipment, data, computer programs or other proprietary material due to your use of the Website or to your downloading of any content on the Website, or linked to the Website, where The Heating Hub have taken reasonable security to prevent this.

13. Indemnity

13.1 You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside (if different) and with all local laws and rules regarding acceptable use of and conduct on the Internet.
13.2 You agree to indemnify and hold The Heating Hub and its employees and agents harmless from and against any breach by you of these Terms and Conditions and any claim or demand brought against The Heating Hub by any third party arising out of your use of the Services and/or any Content submitted, posted or transmitted through the Services, including without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses) howsoever suffered or incurred by The Heating Portal in consequence of your breach of these Terms and Conditions.

14. Disclaimers and limitation of liability

14.1 You hereby expressly agree not to hold The Heating Hub (or The Heating Hub's agents, representatives, advertisers or employees) liable for any instruction, advice or services delivered which originated through the Website or associated Referrals and Services and The Heating Hub expressly disclaims any liability whatsoever for any damage, suits, claims, and/or controversies that have arisen or may arise, whether known or unknown therefrom.
14.2  To the maximum extent permitted by law, The Heating Hub accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of our Referral scheme, the Website or any information contained therein. Users should be aware that they use the Website and its’ Content at their own risk.
14.3  Nothing in these terms and conditions excludes or restricts The Heating Hub’s liability for death or personal injury resulting from any negligence or fraud on the part of The Heating Hub.
14.4  Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions.  This term shall apply only within jurisdictions where a particular term is illegal.
14.5  The Heating Hub makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
14.6  No part of this Website is intended to constitute advice and should not be substituted for specific advice on your heating system following a site visit by a suitability qualified individual. The Content of this Website is given as a guide and should not be relied upon when making any decisions or taking any action of any kind.
14.7  No part of this Website is intended to constitute a contractual offer capable of acceptance.  No goods and / or services are sold directly through this Website and product and / or service details are provided for information purposes only. Users must liaise directly with Network Members to procure their services.
14.8  Whilst every effort has been made to ensure that all graphical representations of products and / or descriptions of services available from The Heating Hub correspond to the actual products and / or services, The Heating Hub is not responsible for any variations from these descriptions.
14.9  All product pricing information on the Website is correct at the time of going online.  The Heating Hub reserves the right to change prices from time to time and as necessary.
14.10  Our boiler quote calculator is designed to provide Users with an estimate of cost for installing a new boiler. We cannot be held accountable or liable for regional price differences between our Network Members.
14.11  Whilst The Heating Hub uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

15. The Heating Portal’s rights

15.1 The Heating Portal will determine at its discretion, whether you have failed to comply with these Terms and Conditions. Failure to comply with these Terms and Conditions constitutes a material breach and may result in The Heating Portal:

  • Temporarily or permanently withdraw your access to the Website;
  • Commence legal proceedings against you for your actions;
  • Disclose necessary information to law enforcement authorities.

16. Use of Communications Facilities

When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:

  • You must not use obscene or vulgar language;
  • You must not submit Content that is unlawful or otherwise objectionable.  This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
  • You must not submit Content that is intended to promote or incite violence;
  • It is advised that submissions are made using the English language(s) as we may be unable to respond to enquiries submitted in any other languages
  • The means by which you identify yourself must not violate these terms of use or any applicable laws;
  • You must not impersonate other people, particularly employees and representatives of The Heating Hub or our affiliates; and
  • You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.You acknowledge that Heat & Home reserves the right to monitor any and all communications made to us or using our System.
  • You acknowledge that The Heating Hub may retain copies of any and all communications made to us or using our System.
  • You acknowledge that any information you send to us through our System may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information.  Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.
  • In order to use the enquiry form and any other communication facility that may be added in the future on this Website, you are required to submit certain personal details.  
  • By continuing to use this Website you represent and warrant that:
  • Any information you submit is accurate and truthful; and
  • You will keep this information accurate and up-to-date.

17. No Waiver

17.1 In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

18. Previous Terms and Conditions

18.1 In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

19. Third Party Rights

19.1 Nothing in these Terms and Conditions shall confer any rights upon any third party.  The agreement created by these Terms and Conditions is between you and The Heating Hub.

20. Communications

20.1  All notices / communications shall be sent to us by email to info@theheatinghub.co.uk.  Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

21. Law and Jurisdiction

21.1 These terms and conditions and the relationship between you and The Heating Hub shall be governed by and construed in accordance with the Law of England and Wales and The Heating Hub and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.